01
Sealed condition
We can only review eligible returns when product condition and chain-of-custody can be confirmed.
Returns
Use product condition, batch and documentation when requesting support.
We review return or damage issues with the product name, amount, batch number and supporting photos when relevant.
02
Incorrect item
Send us photos of the label, amount and batch so we can check the record.
03
Damage review
Send packaging photos and tracking details as soon as possible.